Peterborough City Council
29 September 2026
EHCP’s (Appeals, Mediation, Complaints)
Where you disagree with a decision made by Peterborough City Council in relation to an Education Health and Care needs assessment or Education Health and Care Plan there is a statutory process which can be initiated and followed to resolve the disagreement.
Wherever possible, Peterborough City Council and its health partners will try and resolve issues or areas of disagreement by meeting and talking. However, they accept that sometimes it isn’t possible to reach a resolution without the help of a third party. This section provides information on the next steps that can be taken if this is the case.
There are different types of formal dispute resolution; these are:
- Mediation
- Disagreement Resolution
- First-Tier Tribunal (Special Educational Needs and Disability Tribunal)
If you want to make a compliment or complaint, you should first contact the organisation or service direct. They are best placed to resolve any issues.
If you have tried this, or don’t feel it is an option in your circumstances, then make a compliant through Peterborough City Council’s official complaints procedure.
Factsheet on Appeals, Mediation and Complaints.
https://fis.peterborough.gov.uk/kb5/peterborough/directory/site.page?id=xjgN0NKHnQ8
https://fis.peterborough.gov.uk/kb5/peterborough/directory/site.page?id=LiUQzHON9eM
